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Author Topic: No email after purchase (V collection 3.0)  (Read 444 times)

analogfilter

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No email after purchase (V collection 3.0)
« on: March 27, 2014, 07:07:44 am »
Hello,

 I have not received any download link or serial number for my purchase (V collection 3) .
 My creditcard has been charged . Date of purchase : sunday 23th of march 18:40.

Greetings

Jerome Arturia

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Re: No email after purchase (V collection 3.0)
« Reply #1 on: March 27, 2014, 09:25:16 am »
analogfilter: check your PM

bluezone8

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Re: No email after purchase (V collection 3.0)
« Reply #2 on: March 27, 2014, 04:45:37 pm »
Hello.
Include me in the list of those that purchased the V Coll but did not receive the confirmation/ download instructions. (purchased date 3/22) Glad to know (somewhat) that others had the same problem and that it's being resolved.  Thanks for the help.
Cheers
IWM

Jerome Arturia

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Re: No email after purchase (V collection 3.0)
« Reply #3 on: March 27, 2014, 05:24:27 pm »
bluezone8: check your PM

KurtP

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Re: No email after purchase (V collection 3.0)
« Reply #4 on: March 27, 2014, 10:24:20 pm »
Hello,
I also bought the V-Collection 3 on the 21th March and have still received no emails, any download link or serial number for my purchase (but I have the order ID). I paid via PayPal and the money has been deducted.
Cheers

Jerome Arturia

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Re: No email after purchase (V collection 3.0)
« Reply #5 on: March 28, 2014, 09:31:37 am »
JurtP: check your PM

FrenchEP

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Re: No email after purchase (V collection 3.0)
« Reply #6 on: March 30, 2014, 09:35:55 pm »
Hello, I have the exact same problem with my purchase at 18th of March. And no replies to both my inquiries through the website so far, which I also find strange. I hope to receive news soon.

Neil

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Re: No email after purchase (V collection 3.0)
« Reply #7 on: March 31, 2014, 12:26:02 am »
HI,
I also bought the V Collection 3.0, having been informed of the reduced price offer by an e-mail from Steinberg. That was on 21st March. The product was paid for by bank card.
 
Could you please send me a download link and serial number as soon as convenient. I hope you will contact me.
Thank you, in anticipation.

Jerome Arturia

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Re: No email after purchase (V collection 3.0)
« Reply #8 on: March 31, 2014, 09:29:33 am »
FrenchEP, Neil: check your PM.

Best,

Jerome

dwb

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Re: No email after purchase (V collection 3.0)
« Reply #9 on: April 02, 2014, 10:02:37 am »
Hi,
i've got the same problem. Bought the V-Colletion on March 21, got no email or serial.
Please help.

Thanks  :)

Jerome Arturia

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Re: No email after purchase (V collection 3.0)
« Reply #10 on: April 03, 2014, 09:15:22 am »
dwb: check your PM.

Best regards,

Jerome

baxyp

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Re: No email after purchase (V collection 3.0)
« Reply #11 on: April 03, 2014, 12:24:00 pm »
Same here, ordered V Collection yesterday, but no email with download links and license info. My order no is 94604. Also, I need an invoice or some other proof of purchase since I bought it for a company, can you do that?

Jerome Arturia

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Re: No email after purchase (V collection 3.0)
« Reply #12 on: April 03, 2014, 02:55:29 pm »
Hi baxyp,

Did you check your spam folder?

Can you PM me your email address where you want to receive your invoice please?

Best,

Jerome

 

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