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Author Topic: "Failed to open the device" Cannot SYNC  (Read 1446 times)

terrym

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Re: "Failed to open the device" Cannot SYNC
« Reply #15 on: May 11, 2014, 01:09:37 pm »
HI all , ill try and help if i can as i know a bit about macs . first i need to know if beatstep is working at all on your mac .best way to do this is plug in beatstep and go to your apple sign in the top left hand corner and press about mac ,then more info, then system report, then hardware/usb.
can you see beatstep in the usb hub? if so this is good there a correct connection. if not try a different usb2 lead not a usb one.
i'm guessing you have tried unplugging all other devices and only using the beatstep .

let me know if this helps and we can take it from there.

regards

Terrym

ps this is osx only guys
Terry
aka Logicaldream

geargab

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Re: "Failed to open the device" Cannot SYNC
« Reply #16 on: May 11, 2014, 09:37:47 pm »
I am having this same "failed to sync" problem on my MacBook Pro (Early 2011) running OSX 10.9.2

I did connect to a Windows 7 computer and it worked perfectly. I was able to upgrade to the current Firmware and upload sequences that I had in memory.

Back on my Mac, the BeatStep does show up in the USB port but still does not pass any information to/from the MIDI Control Center. Also I do not see the BeatStep in the MIDI Studio of the Mac's System Preferences.

I have attached my System Report below.


terrym

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Re: "Failed to open the device" Cannot SYNC
« Reply #17 on: May 11, 2014, 10:55:42 pm »
Hi are you using the latest midi control centre software 1.1.0. do you plug in the beatstep before opening mcc .have you tried changing the device then go back to beat step. does it say connected?
you say its not showing up in midi studio  make sure you expand the screen as it could be off the screen.
if theres no connection have you checked your permissions in disk utility to see if its being blocked due to bad permissions

let me know

regards

terrym
Terry
aka Logicaldream

geargab

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Re: "Failed to open the device" Cannot SYNC
« Reply #18 on: May 12, 2014, 12:31:03 am »
We are starting to get somewhere Terry!

I expanded the Midi Studio and I did find it listed as USB MIDI Device

MIDIControlCenter is version 1.1.0 and BeatStep is listed with a check mark as connected. Still when I try to sync or check firmware I get our "failed to sync" error.

I went into Utilities / disk utility but I'm afraid I don't really understand what to look for in the following:

have you checked your permissions in disk utility to see if its being blocked due to bad permissions

Thanks for all the help!

- Billy aka geargab

terrym

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Re: "Failed to open the device" Cannot SYNC
« Reply #19 on: May 13, 2014, 04:17:27 pm »
Hi, does it tell you what firmware you have for beatstep?
Terry
aka Logicaldream

JStorbeck

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Re: "Failed to open the device" Cannot SYNC
« Reply #20 on: May 13, 2014, 10:03:25 pm »
@gabriel chicoine, Ditto to everything in your post, I'm running a 2014 MacBook Pro Retina w/OS X 10.9.2 , 2.4 GHz Intel Core i5, 8 gigs of RAM.  Midi set up is not detecting the unit at all...

"I understand this is a new product and there will be some connectivity issues that need to be sorted out, but it's very frustrating to get a new piece of gear and have to spend several hours troubleshooting before even getting to use it. Especially since I've been waiting months for this thing to come out since the original launch date in March.  >:("

amen brotha...I'm gonna mess with it again tomorrow and if I can't get it working I'm returning the damn thing and saving my clams for a livid controller that I know will work.  :'(

geargab

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Re: "Failed to open the device" Cannot SYNC
« Reply #21 on: May 14, 2014, 06:25:33 am »
Terry.

"what firmware you have for beatstep?"


MIDI Control Center on my Mac does not tell me the firmware but when I hook it up to a Windows 7 computer I am able to get it.

I am on firmware version 1.0.1.4

Thanks again!

Billy aka geargab

geargab

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Re: "Failed to open the device" Cannot SYNC
« Reply #22 on: May 14, 2014, 06:46:22 am »
Terry and others,

I tried one more time with the tips from the Firmware update post  and now things are working! Here is a link to that post: http://www.arturia.com/evolution/smf/index.php?topic=82040.0

 :)

I will check back tomorrow after I make sure that this properly fixed everything. For now I am able to Recall and Store sequences and change pad and know assignments.

Thanks again for everyone's help.

Billy aka geargab

 

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