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Author Topic: This license number is already recorded in our database  (Read 131 times)

bassnovice2001

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This license number is already recorded in our database
« on: July 30, 2014, 03:02:57 am »
You know my story...  Just purchased SparkLE, excited to get started, and first time trying to register received this error message:  "This license number is already recorded in our database."  I brought this brand new online. 

Searching the knowledge base reveals this frustrating problem has happened to many newbies like myself.  Why hasn't this been corrected after all this time?

Furthermore, I can't get technical support since I can't register my product.  Come on, this is not cool at all.  I even deleted the first account I created and started over.  Same results.

I'm sure someone must have figured out a way to fix this by now.

Thanks in advance for any help.

J

Jerome Arturia

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Re: This license number is already recorded in our database
« Reply #1 on: July 30, 2014, 09:37:59 am »
Hi!

Could you write to technical-inquiry@arturia.com with a picture of your registration info please (make sure the enclosed file doesn't weigh more than 1Mo)?


bassnovice2001

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Re: This license number is already recorded in our database
« Reply #2 on: August 01, 2014, 01:01:19 pm »
Outstanding!  I sent my registration info to the support email address you sent me and received a reply from support in less than 24 hours.

My software is now fully activated.  Thank you for the quick and accurate reply.  I was becoming doubtful that this was a pro level application.  You have restored my confidence in this product.

Thank you!

J

J

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Re: This license number is already recorded in our database
« Reply #3 on: August 01, 2014, 03:52:58 pm »
great to read your issue is solved :).

Do not hesitate to write to this email address again if you need further assistance.


 

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