FAQ

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  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE

    The ACTIVATION  is done on your COMPUTER

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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

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  • This symptom sometimes occurs when a version of the eLicenser Control Center, more recent than the one contained in the virtual instrument installer, already is installed on your machine. This is easily resolvable:

    [Mac OS X]

    1. Make sure to have the latest eLicenser Conrol Center installed.
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  • Here's what to deal with in order to take advantage of the V collection 4/V collection Classics upgrade offer:

    1/ Go to the Arturia website and connect to your Arturia account.
    Signin


    2/ Go to "My Account".
    Myaccount


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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




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  • Here is how to download your license:
    1. Update your eLicenser Control Center from <http://www.elicenser.net/en/latest_downloads.html>
    2. Launch the eLicenser Control Center
    3. Click on the "Enter Activation Code" button on the interface
    4. Enter the code ==> xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx and click Next

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  • MAC

    To completely uninstall a program from a MAC computer please delete the following folders:
    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    /Library/Audio/Plug-Ins/VST3/<instrument>.vst3
    /Library/Audio/Plug-Ins/Components/<instrument>.component

    ...

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  • An issue that was recently found in eLicenser Control versions starting with 6.6.6.2132.
    When this or a later eLicenser Control installer is installed on a 64-bit Windows system, non-admin users (user type "Standard user") cannot start a protected 64-bit application due to missing access permissions for the file synsoacc.dll.

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  • How to Activate my Spark


    Please note that Spark is NOT eLicenser-protected.

    Here are the steps:

    1/ Open the software in StandAlone mode


    2/

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Latest articles

  • Important Note: Firmware revision of the BeatStep Pro out of the box should be updated
    If you follow accuratelly the Firmware update process, when you restart the BeatStep Pro, this message could shows up.

    Fail-To-Open-Device

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  • Using Spark MIDI Connections inside of your DAW


    Problem:
    To connect Spark Controller with Spark software you need to disable both Spark In and Out in your DAW's preferences.

    Solution:
    When open Spark as a Plugin inside of your DAW, this message can appears:

    Warning message

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  • What is the voltage and the trigger length of the drum gates ?


    → Gates go to 10V and higher, therefore it will work and won't broke your machine if it requires 5V.
    → Drum gates length are alterable per step.

    Implement 1.2v/oct for Pitch CV in the firmware so these could be used with Buchla gear?


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  • Know the difference per protection type

    Click on the OS icon to download the corresponding version (click here for more help)

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  • It looks like the ASC doesn't have the permissions to write to the files.

    Here are the steps to fix it:

    • Quit the ASC if it is running
    • In the Finder, go to /Library/Arturia
    ASC Permissions 1

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  • In order to use our Midi Control Center to perform a firmware update, or edit your controller, It has to be connected to the software. Make sure your controller is appearing in the “Connected” list, like shown below :
    MCCU1

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  • Know the Difference

    Only Available:
    - 10.8 ++
    - Win 7 ++
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  • 1/ Open the Arturia Software Center:
    2/ Go to Settings by clicking the gears on the left
    Capture decran 2015-03-02 a 10.25.02

    3/ Now you can see the settings, please focus on the “License” section.

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  • This tip applies to KeyLab 49 & 61 keyboards only!

    General procedure

    1. Power up your keyboard while simultaneously pressing the [Sound] and [Multi] buttons: the keyboard enters in calibration mode;
    2. Activate the controller for the keyboard to "see" it;
    3. Rotate the [Preset] knob to first set the "Min" field;
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  • Compatibility

    V Collection 4 uses the Arturia Software center for all the new released versions. ASC is not 10.6, 10.7, Win XP or lower version compatible.

    Because of these incompatibilities, only the V Collection 3 products, protected by eLicenser will work on these plateforms.

    Important Note : VOX, Matrix 12 and SOLINA are not Available on these plateform;
    ...

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