FAQ

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  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE

    The ACTIVATION  is done on your COMPUTER

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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

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  • Here's what to deal with in order to take advantage of the V collection 4/V collection Classics upgrade offer:

    1/ Go to the Arturia website and connect to your Arturia account.
    Signin


    2/ Go to "My Account".
    Myaccount


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  • This symptom sometimes occurs when a version of the eLicenser Control Center, more recent than the one contained in the virtual instrument installer, already is installed on your machine. This is easily resolvable:

    [Mac OS X]

    1. Make sure to have the latest eLicenser Conrol Center installed.
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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




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  • Here is how to download your license:
    1. Update your eLicenser Control Center from <http://www.elicenser.net/en/latest_downloads.html>
    2. Launch the eLicenser Control Center
    3. Click on the "Enter Activation Code" button on the interface
    4. Enter the code ==> xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx and click Next

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  • MAC

    To completely uninstall a program from a MAC computer please delete the following folders:
    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    /Library/Audio/Plug-Ins/VST3/<instrument>.vst3
    /Library/Audio/Plug-Ins/Components/<instrument>.component

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  • An issue that was recently found in eLicenser Control versions starting with 6.6.6.2132.
    When this or a later eLicenser Control installer is installed on a 64-bit Windows system, non-admin users (user type "Standard user") cannot start a protected 64-bit application due to missing access permissions for the file synsoacc.dll.

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  • How to Activate my Spark


    Please note that Spark is NOT eLicenser-protected.

    Here are the steps:

    1/ Open the software in StandAlone mode


    2/

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Latest articles

  • Know the difference per protection type

    Click on the OS icon to download the corresponding version (click here for more help)

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  • It looks like the ASC doesn't have the permissions to write to the files.

    Here are the steps to fix it:

    • Quit the ASC if it is running
    • In the Finder, go to /Library/Arturia
    ASC Permissions 1

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  • In order to use our Midi Control Center to perform a firmware update, or edit your controller, It has to be connected to the software. Make sure your controller is appearing in the “Connected” list, like shown below :
    MCCU1

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  • Know the Difference

    Only Available:
    - 10.8 ++
    - Win 7 ++
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  • 1/ Open the Arturia Software Center:
    2/ Go to Settings by clicking the gears on the left
    Capture decran 2015-03-02 a 10.25.02

    3/ Now you can see the settings, please focus on the “License” section.

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  • This tip applies to KeyLab 49 & 61 keyboards only!

    General procedure

    1. Power up your keyboard while simultaneously pressing the [Sound] and [Multi] buttons: the keyboard enters in calibration mode;
    2. Activate the controller for the keyboard to "see" it;
    3. Rotate the [Preset] knob to first set the "Min" field;
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  • Compatibility

    V Collection 4 uses the Arturia Software center for all the new released versions. ASC is not 10.6, 10.7, Win XP or lower version compatible.

    Because of these incompatibilities, only the V Collection 3 products, protected by eLicenser will work on these plateforms.

    Important Note : VOX, Matrix 12 and SOLINA are not Available on these plateform;
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  • Am I entitled for the Crossgrade Offer?
    You are entitled to the Crossgrade Offer as long as you have registered an Arturia instrument. This instrument can be a software synth, an analog synth, a MIDI Controller...yes, any instrument as long as it has been registered!

    Is there any instrument I may own that does not allow for the Crossgrade?
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  • Login or create a MyArturia account

    All Arturia products must be registered on a MyArturia account. Please go to http://www.arturia.com/login and Sign in, or click on the Register button if you do not have an account

     


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