FAQ

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  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE

    The ACTIVATION  is done on your COMPUTER

    ...

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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

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  • This symptom sometimes occurs when a version of the eLicenser Control Center, more recent than the one contained in the virtual instrument installer, already is installed on your machine. This is easily resolvable:

    [Mac OS X]

    1. Make sure to have the latest eLicenser Conrol Center installed.
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  • Here's what to deal with in order to take advantage of the V collection 4/V collection Classics upgrade offer:

    1/ Go to the Arturia website and connect to your Arturia account.
    Signin


    2/ Go to "My Account".
    Myaccount


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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




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  • MAC

    To completely uninstall a program from a MAC computer please delete the following folders:
    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    /Library/Audio/Plug-Ins/VST3/<instrument>.vst3
    /Library/Audio/Plug-Ins/Components/<instrument>.component

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  • Here is how to download your license:
    1. Update your eLicenser Control Center from <http://www.elicenser.net/en/latest_downloads.html>
    2. Launch the eLicenser Control Center
    3. Click on the "Enter Activation Code" button on the interface
    4. Enter the code ==> xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx and click Next

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  • An issue that was recently found in eLicenser Control versions starting with 6.6.6.2132.
    When this or a later eLicenser Control installer is installed on a 64-bit Windows system, non-admin users (user type "Standard user") cannot start a protected 64-bit application due to missing access permissions for the file synsoacc.dll.

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  • How to Activate my Spark


    Please note that Spark is NOT eLicenser-protected.

    Here are the steps:

    1/ Open the software in StandAlone mode


    2/

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Latest articles


  • If you don’t have iLok yet, follow this steps to install iLok.
    1. All steps are sumarised in this video:
      https://www.youtube.com/watch?feature=player_embedded&v=TvCWu_050X
    2. Go on https://www.ilok.com
    ...

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  • Know the Difference

      KeyLab Black Edition is the reversed from the White one.

         Note: KBE (KeyLab Black Edition) is only available on 49 and 61 Keys format instead of the White (25/49/61/88).

      Here is a recap Table showing the advantage of the KeyLab Black edition


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  • Important Note: Firmware revision of the BeatStep Pro out of the box should be updated
    If you follow accuratelly the Firmware update process, when you restart the BeatStep Pro, this message could shows up.

    Fail-To-Open-Device

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  • Using Spark MIDI Connections inside of your DAW


    Problem:
    To connect Spark Controller with Spark software you need to disable both Spark In and Out in your DAW's preferences.

    Solution:
    When open Spark as a Plugin inside of your DAW, this message can appears:

    Warning message

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  • Know the difference per protection type

    Click on the OS icon to download the corresponding version (click here for more help)

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  • It looks like the ASC doesn't have the permissions to write to the files.

    Here are the steps to fix it:

    • Quit the ASC if it is running
    • In the Finder, go to /Library/Arturia
    ASC Permissions 1

    ...

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  • In order to use our Midi Control Center to perform a firmware update, or edit your controller, It has to be connected to the software. Make sure your controller is appearing in the “Connected” list, like shown below :
    MCCU1

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  • Know the Difference

    Only Available:
    - 10.8 ++
    - Win 7 ++
    ...

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  • 1/ Open the Arturia Software Center:
    2/ Go to Settings by clicking the gears on the left
    Capture decran 2015-03-02 a 10.25.02

    3/ Now you can see the settings, please focus on the “License” section.

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