Most hits articles

  • In order to use your Arturia products, there are a number of steps that you need to accomplish.


    The REGISTRATION is done on the WEBSITE

    The ACTIVATION  is done on your COMPUTER


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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact



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  • -> This article concerns registered users only, owning at least one instrument.

    Here's how you take advantage of the V Collection 5 upgrade offer:

    1/ Go to the Arturia website and connect to your Arturia account.

    2/ Go to "My Account".


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  • This symptom sometimes occurs when a version of the eLicenser Control Center, more recent than the one contained in the virtual instrument installer, already is installed on your machine. This is easily resolvable:

    [Mac OS X]

    1. Make sure to have the latest eLicenser Conrol Center installed.

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  • MAC

    To completely uninstall a program from a MAC computer please delete the following folders:


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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.

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  • An issue that was recently found in eLicenser Control versions starting with
    When this or a later eLicenser Control installer is installed on a 64-bit Windows system, non-admin users (user type "Standard user") cannot start a protected 64-bit application due to missing access permissions for the file synsoacc.dll.


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