Firmware update errors, how to solve them ?


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In case you faced any of the above errors during a firmware update, please follow the instructions below to start over from a clean basis.
/!\ Make sure you are not using any USB HUB during the firmware update procedure /!\


1. Disconnect all your USB/MIDI devices from your Mac.


2. Go to Applications > Utilities > Audio MIDI setup

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3. Click on Window > Show Midi Studio

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3. Select the devices as below, and delete them by clicking on the minus symbol.

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/!\ If you see some devices called "Updater" or "USB MIDI Device" you need to delete them too /!\

4. Open the Midi Control Center, reconnect your device, and try to update your device's firmware again.


Warning:

Make sure not to use any USB HUB to update the device's firmware

When prompted to turn the device OFF/ON:
Turn it off > Unplug the USB cable from your Mac > Plug it back > Power ON the device > And start over the update procedure



1. Press the Windows key and search for Control Panel

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2. In the Control Panel, go to the Devices and Printers section.

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3. Select the devices as below, and delete them by clicking on the minus symbol.

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/!\ If you see some devices called "Updater" or "USB MIDI Device" you need to delete them too.

4. Close any application that may use MIDI, open the Midi Control Center, reconnect your device, and try to update your device's firmware again.


Warning:

Make sure not to use any USB HUB to update the device's firmware



If you have any further questions, feel free to contact us.