FAQ

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  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE.

    The ACTIVATION  is done on your COMPUTER.

    ...

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  • Activate your product with Arturia Software Center

    The Arturia Software Center (ASC) is automatically installed with the V Collection or by any installer of the individual products that use it, so you should not have to install it manually. If you can not find it on your machine, you can always download it here


    ...

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  • During a firmware update, the following error may be encountered:

    Fail-To-Open-Device

    OSX:

    To avoid this issue, please follow the steps below:

    1. Close the MIDI control Center
    ...

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  • ASC: Arturia Software Center

     

    Activate your product with Arturia Software Center

    The Arturia Software Center (ASC) is automatically installed with the V Collection or by any installer of the individual products that use it, so you should not have to install it manually. If you can not find it on your machine, you can always download it here


    First, open the ASC application, it can be found here :

    • Windows - C:/program files (x86)/Arturia/Arturia Software Center
    • Mac OSX - /Applications/Arturia/Arturia Software Center

    Enter your MyArturia account e-mail address and password, then click on Login
    • If you haven't already created an account, click on "Create my account"
    Login ASC 


    You should now see your instruments in the list called "My Products".

    ASC home 


    Once your product is up to date, simply click on the "Activate" button to activate your product.

     VC activate

    You should now see the following :

    Activated


    Your product is now activated, enjoy !

    For more information, please go to register and activate

    If there is any issue, go to : ASC - TroubleShoot

    Working on an offline computer ? No worries, the ASC also enables you to activate your software offline; to do so, please Click here.


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  •  Pitch CV Out range is between 0 to 10V.
    ...

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  • V Collection 5

    [NOTE : If you have created user Banks/Presets, please back them up using the Export Bank/Preset function]
    • MAC

    To completely uninstall an Arturia plugin from a MAC computer, please delete the following folders & files if available :

    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    ...

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  • With ASC, you can use the OffLine Mode in order to activate your product on a NOT Internet connected computer.

    To do so, here are some steps to follow:

    Get the Latest ASC version


    1. Download the latest ASC (Arturia Software Center) version
    ...

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  • You have a problem with the activation software ?

    This article summarise the issues that may be encountered with the ASC, and their potential solutions:

    ...

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  • If only the keys are operating.

    In all cases, first make sure that in standalone mode everything runs just fine, all knobs and faders are serviceable.


    In Fruity Loops this is a bit tricky, as this host does not handle some MIDI CC's, so that you have to set them manually.

    1. Click on the Plug-in Options menu, select "Browse Parameters".

    ...

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Latest articles


  • Analog Lab 2 has a compatibility issue with Pro Tools on OSX 10.10 Yosemite.

    This error message may be faced: "Not a valid 64 bit AAX plugin"

    The forthcoming Analog Lab 2 update fixes this issue, and should be available in April.


    In the meantime, here is a short procedure to resolve this temporary inconvenience:

    ...

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  • This article gathers answers to your potential questions about MatrixBrute utilization and it's functions.

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  • Since V Collection 5, our plugin's GUI are now resizable.

    To resize the GUI, click on the Plugin's Name > Resize Window 

    vc5 resize plugin



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  • This article gathers answers to your potential questions about the MiniFilter V and it's registration process:


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  • If you can't find the Sync button in the Midi Control Center this is normal.

    We have removed it for products like as Beatstep Pro, Drumbrute or Minilab MkII as it brought some confusion for some users.

    From now, we advise to Create & Save templates, and use the the Store To / Recall from or Drag & Drop to manage them. 

    ...

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  • Mostly after a firmware update, a lot of users are contacting us thinking that their sequencer is broken.

    This is due to the fact that the latest Microbrute firmware version resets the synth parameters.

    Indeed, one of the sequencer's parameter called
    "Step On" is reseted to Gate.
    This makes the sequencer to run only when it receives a gate signal to its Gate input.
    ...

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  • This article gathers answers to your potential questions about Minilab MkII and it's included content.

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  • MainStage 3When opening our plugins in Mainstage, you may notice that your preset sound is different than normal. 

    This is actually not a bug !

    When you instantiate a plugin, Mainstage automatically sends a 127 expression pedal message.

    ...

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  • Logic Pro icon
    Since Apple released MacOS Sierra, we had to adapt our development standards to their new 10.12 SDK.

    Unfortunately, this led to incompatibilities with Logic Pro 9.

    /!\ The following versions are not compatible with Logic Pro 9 and under /!\

    ...

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  • This article gathers answers to your potential questions about Drumbrute functions & utilization:

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