FAQ

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  • aaa
    Check out below instructions to register your freshly acquired Arturia product and activate your new software.

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  • During a firmware update, the following error may be encountered:

    Fail-To-Open-Device

    OSX:

    To avoid this issue, please follow the steps below:

    1. Close the MIDI control Center
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  • The Arturia Software Center is our in-house developed utility software, managing your Arturia instruments installation, activation & updates.

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  • catalog image
    Check below how to manually uninstall our virtual instruments & utilities.


    Virtual instruments /effects:


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  • You have a problem with the activation software ?

    This article summarise the issues that may be encountered with the ASC, and their potential solutions:

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  • Since Ableton 9.6 release, our controllers are available in Ableton's control surface device list.

    Here are the functions and controls pre-mapped on our controllers when used as Control Surface device:

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  • 1/ Navigate to the Reinstalling & Reselling contact form:

    From the Arturia website, go the to Support section > Ask for Help and click on:

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  • 1. Open the MIDI Control Center
    2. Press on the "sync" bouton
    3. Click on the Sustain pedal input
    ScreenPedal-02
    4. In the "Selected Control Parameters" section, set the Min to 127 and Max to 0
    5. Press the Store Button

    Your pedal should now act as you expect it to.
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  • V-Collection 4 Update / V-Collection 5

    Downloaded pack:
    • If you downloaded the file from the website, the presets file will be a zipped file (.zip).
    • Unzip it using a tool like Winrar
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Latest articles


  • 01
    Find below the Analog Lab 3 tutorials.

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  • exp

    Please find below how to insert a third party virtual effect in your favourite DAW.


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  • allbundles image
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  • catalog image
    You have questions about Analog Lab 3 ? You will likely find an answer here.

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  • catalog image
    Please find below some Analog Lab tips & tricks.

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  • macos high sierra icon
    Dear Customers.  

    We have now finished to test our virtual instruments on the new MacOS High Sierra 10.13.

    You can now use them in safe conditions as soon as your plugins are up to date.

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  • MainPhotoVCol6 small thumb

    You want to know what's new in V Collection 6?



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  • top tom2
    Find below the BeatStep Pro tutorial series.

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  • create 3
    Find below the AudioFuse tutorial series.

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  • catalog image
    Find below the Keylab Essential tutorial series.

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