Support
FAQ
FAQ
FAQ
Most hits articles
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Check out below instructions to register your freshly acquired Arturia product and activate your new software.
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During a firmware update, the following error may be encountered:
OSX:
To avoid this issue, please follow the steps below:
- Close the MIDI control Center
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The Arturia Software Center is our in-house developed utility software, managing your Arturia instruments installation, activation & updates.
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Check below how to manually uninstall our virtual instruments & utilities.
Virtual instruments /effects:
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Since Ableton 9.6 release, our controllers are available in Ableton's control surface device list.
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Here are the functions and controls pre-mapped on our controllers when used as Control Surface device:
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You have a problem with the activation software ?
This article summarise the issues that may be encountered with the ASC, and their potential solutions:
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1/ Navigate to the Reinstalling & Reselling contact form:
From the Arturia website, go the to Support section > Ask for Help and click on:
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1. Open the MIDI Control Center
2. Press on the "sync" bouton
3. Click on the Sustain pedal input
4. In the "Selected Control Parameters" section, set the Min to 127 and Max to 0
5. Press the Store Button
Your pedal should now act as you expect it to.
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Latest articles
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Please find below how to insert a third party instrument (VST, AU, AAX) in your favourite DAW.
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Dear Customers.
Since the release of the V Collection 6.1 update, every V Collection 6 single instrument* is now fully compliant with the Native Kontrol Standard protocol.
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Dear Customers.
We have now finished to test our virtual instruments on the new MacOS High Sierra 10.13.
You can now use them in safe conditions as soon as your plugins are up to date.
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