FAQ

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  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE.

    The ACTIVATION  is done on your COMPUTER.

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  • Activate your product with Arturia Software Center

    The Arturia Software Center (ASC) is automatically installed with the V Collection or by any installer of the individual products that use it, so you should not have to install it manually. If you can not find it on your machine, you can always download it here


    ...

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  • During a firmware update, the following error may be encountered:

    Fail-To-Open-Device

    OSX:

    To avoid this issue, please follow the steps below:

    1. Close the MIDI control Center
    ...

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  • V Collection 5

    [NOTE : If you have created user Banks/Presets, please back them up using the Export Bank/Preset function]
    • MAC

    To completely uninstall an Arturia plugin from a MAC computer, please delete the following folders & files if available :

    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    ...

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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

    ...

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  • With ASC, you can use the OffLine Mode in order to activate your product on a NOT Internet connected computer.

    To do so, here are some steps to follow:

    Get the Latest ASC version


    1. Download the latest ASC (Arturia Software Center) version
    ...

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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




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  • You have a problem with the activation software ?

    This article summarise the issues that may be encountered with the ASC, and their potential solutions:

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  • 1. Open the MIDI Control Center
    2. Press on the "sync" bouton
    3. Click on the Sustain pedal input
    ScreenPedal-02
    4. In the "Selected Control Parameters" section, set the Min to 127 and Max to 0
    5. Press the Store Button

    Your pedal should now act as you expect it to.
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Latest articles

  • 5H8A4117 small

    Please find below useful AudioFuse Tips & Tricks

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  • catalog image

    Do you have questions about AudioFuse? You will likely find an answer here.

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  • sound store white

    Everything you need to know about the Sound Store.

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  • logic x logo

    When working in Logic Pro, if you want your V Collection MIDI mappings to correctly interact with your Arturia controller, you have to make sure that your controller is not enabled as a control surface in Logic Pro preferences.

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  • Since V Collection 5, our plugin's user interface can be resized.

    To resize the GUI, simply click on the Plugin's Name > Resize Window > And set the size to your convenience.

    vc5 resize plugin



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  • Mostly after a firmware update, a lot of users are contacting us thinking that their sequencer is broken.

    This is due to the fact that the latest Microbrute firmware version resets the synth parameters.

    Indeed, one of the sequencer's parameter called
    "Step On" is reseted to Gate.
    This makes the sequencer to run only when it receives a gate signal to its Gate input.
    ...

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  • MainStage 3When opening our plugins in Mainstage, you may notice that your preset sound is different than normal. 

    This is actually not a bug !

    When you instantiate a plugin, Mainstage automatically sends a 127 expression pedal message.

    ...

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  • Logic Pro icon
    Since Apple released MacOS Sierra, we had to adapt our development standards to their new 10.12 SDK.

    Unfortunately, this led to incompatibilities with Logic Pro 9.

    /!\ The following versions are not compatible with Logic Pro 9 and under /!\

    ...

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  • Dear Customers.  
    install macos sierra
    We have the pleasure to announce that we are now officially compatible with Mac OS Sierra (10.12)

    Best regards

    The Arturia Team


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  • Here is a brief summary about how are managed the Program Change messages by Arturia plugins in V-Collection 5 and V-Collection 4 Update.

    With the introduction of playlists in our plugins, the program changes now works in a different way:

    MSB messages or Bank messages are now selecting the playlist.

    1  = Playlist n°1
    2 = Playlist n°2
    ...

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