FAQ

Most hits articles



  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE.

    The ACTIVATION  is done on your COMPUTER.

    ...

    Read more
  • Activate your product with Arturia Software Center

    The Arturia Software Center (ASC) is automatically installed with the V Collection or by any installer of the individual products that use it, so you should not have to install it manually. If you can not find it on your machine, you can always download it here


    ...

    Read more
  • ASC: Arturia Software Center

     

    Activate your product with Arturia Software Center

    The Arturia Software Center (ASC) is automatically installed with the V Collection or by any installer of the individual products that use it, so you should not have to install it manually. If you can not find it on your machine, you can always download it here


    First, open the ASC application, it can be found here :

    • Windows - C:/program files (x86)/Arturia/Arturia Software Center
    • Mac OSX - /Applications/Arturia/Arturia Software Center

    Enter your MyArturia account e-mail address and password, then click on Login
    • If you haven't already created an account, click on "Create my account"
    Login ASC 


    You should now see your instruments in the list called "My Products".

    ASC home 


    Once your product is up to date, simply click on the "Activate" button to activate your product.

     VC activate

    You should now see the following :

    Activated


    Your product is now activated, enjoy !

    For more information, please go to register and activate

    If there is any issue, go to : ASC - TroubleShoot

    Working on an offline computer ? No worries, the ASC also enables you to activate your software offline; to do so, please Click here.


    Read more
  • MAC

    To completely uninstall a program from a MAC computer please delete the following folders:
    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    /Library/Audio/Plug-Ins/VST3/<instrument>.vst3
    /Library/Audio/Plug-Ins/Components/<instrument>.component

    ...

    Read more
  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

    ...

    Read more
  • With ASC, you can use the OffLine Mode in order to activate your product on a NOT Internet connected computer.

    To do so, here are some steps to follow:

    Get the Latest ASC version


    1. Download the latest ASC (Arturia Software Center) version
    ...

    Read more
  • -> This article concerns registered users only, owning at least one instrument.

    Here's how you take advantage of the V Collection 5 upgrade offer:

    1/ Go to the Arturia website and connect to your Arturia account.
    loginnew


    2/ Once you're logged in, click on the "Upgrade" button:

    ...

    Read more
  • This symptom sometimes occurs when a version of the eLicenser Control Center, more recent than the one contained in the virtual instrument installer, already is installed on your machine. This is easily resolvable:

    [Mac OS X]

    1. Make sure to have the latest eLicenser Conrol Center installed.
    ...

    Read more
  • An issue that was recently found in eLicenser Control versions starting with 6.6.6.2132.
    When this or a later eLicenser Control installer is installed on a 64-bit Windows system, non-admin users (user type "Standard user") cannot start a protected 64-bit application due to missing access permissions for the file synsoacc.dll.

    ...

    Read more
  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




    Read more

Latest articles


  • This article gathers answers to your potential questions about MatrixBrute utilization and it's functions.

    Read more
  • This page will guide you through the few steps
    to get started with the MiniFilter V:

    A MiniFilter V license must be registered to your account to be activated. 

    ...

    Read more

  • Since V Collection 5, our plugin's GUI are now resizable.

    To resize the GUI, click on the Plugin's Name > Resize Window 

    SDK Resize GUI

    Read more

  • This article gathers answers to your potential questions about the MiniFilter V and it's registration process:


    Read more

  • If you can't find the Sync button in the Midi Control Center this is normal.

    We have removed it for products like as Beatstep Pro, Drumbrute or Minilab MkII as it brought some confusion for some users.

    From now, we advise to Create & Save templates, and use the the Store To / Recall from or Drag & Drop to manage them. 

    ...

    Read more

  • Mostly after a firmware update, a lot of users are contacting us thinking that their sequencer is broken.

    This is due to the fact that the latest Microbrute firmware version resets the synth parameters.

    Indeed, one of the sequencer's parameter called
    "Step On" is reseted to Gate.
    This makes the sequencer to run only when it receives a gate signal to its Gate input.
    ...

    Read more

  • This article gathers answers to your potential questions about Minilab MkII and it's included content.

    Read more

  • MainStage 3When opening our plugins in Mainstage, you may notice that your preset sound is different than normal. 

    This is actually not a bug !

    When you instantiate a plugin, Mainstage automatically sends a 127 expression pedal message.

    ...

    Read more
  • Logic Pro icon
    Since Apple released MacOS Sierra, we had to adapt our development standards to their new 10.12 SDK.

    Unfortunately, this led to incompatibilities with Logic Pro 9.

    /!\ The following versions are not compatible with Logic Pro 9 and under /!\

    ...

    Read more

  • This article gathers answers to your potential questions about Drumbrute functions & utilization:

    Read more

Arturia Software Center

iPad Synthesizers