FAQ

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  • aaa
    Check out below instructions to register your freshly acquired Arturia product and activate your new software(s).

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  • During a firmware update, the following error may be encountered:

    Fail-To-Open-Device

    OSX:

    To avoid this issue, please follow the steps below:

    1. Close the MIDI control Center
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  • The Arturia Software Center is our in-house developed utility software, managing your Arturia instruments installation, activation & updates.

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  • catalog image
    Check below how to manually uninstall our virtual instruments & utilities.


    Virtual instruments /effects:


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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

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  • With ASC, you can use the OffLine Mode in order to activate your product on a NOT Internet connected computer.

    To do so, here are some steps to follow:

    Get the Latest ASC version


    1. Download the latest ASC (Arturia Software Center) version
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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




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  • You have a problem with the activation software ?

    This article summarise the issues that may be encountered with the ASC, and their potential solutions:

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  • Since Ableton 9.6 release, our controllers are available in Ableton's control surface device list.

    Here are the functions and controls pre-mapped on our controllers when used as Control Surface device:

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    Find below the BeatStep Pro tutorial series.

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    Find below the AudioFuse tutorial series.

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    Find below the Keylab Essential tutorial series.

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  • macos high sierra icon
    Dear Customers.  

    We are currently testing our product lines on the new macOS High Sierra 10.13.

    However, to guarantee the best user experience as possible and a trouble-free utilisation:
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    Check out some KeyLab Essential tips and tricks.

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    Do you have questions about Keylab Essential? You will likely find an answer here.

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    Please find below useful Beatstep Pro tips & tricks

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    Please find below useful AudioFuse Tips & Tricks

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    Do you have questions about AudioFuse? You will likely find an answer here.

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    Everything you need to know about the Sound Store.

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