FAQ

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  • In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE.

    The ACTIVATION  is done on your COMPUTER.

    ...

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  • Activate your product with Arturia Software Center

    The Arturia Software Center (ASC) is automatically installed with the V Collection or by any installer of the individual products that use it, so you should not have to install it manually. If you can not find it on your machine, you can always download it here


    ...

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  • During a firmware update, the following error may be encountered:

    Fail-To-Open-Device

    OSX:

    To avoid this issue, please follow the steps below:

    1. Close the MIDI control Center
    ...

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  • ASC: Arturia Software Center

     

    In order to use your Arturia products, there are a number of steps that you need to accomplish.

    Important!!!

    The REGISTRATION is done on the WEBSITE.

    The ACTIVATION  is done on your COMPUTER.

    ------------------------------------------------------------------------------------------------

     

     ------------------------------------------------------------------------------------------------

     

    STEP 1: Login or create a MyArturia account

    All Arturia products must be registered on a MyArturia account.
    Please go to https://www.arturia.com/login and Sign in, or click on the Register button if you do not have an account.

     



     ------------------------------------------------------------------------------------------------

    STEP 2: Register your product

    Registration is the process of linking your product to your MyArturia account.
    For that, you need the following :

      • A MyArturia account
      • The Serial Number and Unlock Code that you were given with your purchase

    Once you have these elements, head over to https://www.arturia.com/myarturia



    A. Go to the section called MY PRODUCTS
    ASCmyproducts

    B. Click on Register a new product button

    C. On the registration page:

    • 1. Select your product from the list
    • 2. Enter the serial number you've obtained ( ? )
    • 3. Enter your unlock code (XXXXXX)
      • Except for Hardware synthetizers
    • 4. Click on Register


    If the message "product already registered" shows up,
    contact : registration-inquiry@arturia.com.

     

     ------------------------------------------------------------------------------------------------

    STEP 3: Install your product

    First, download the software from the URL address quoted in the e-mail you received.
    Otherwise, you can download it from the Download & Manuals page accessible here.

    Prior to launching the installer, make sure you turn off all applications that use eLicenser/ASC (Steinberg and/or Arturia products).

    If you encounter any issue at that stage,
    contact : registration-inquiry@arturia.com.


     

     ------------------------------------------------------------------------------------------------  

    STEP 4: Activate your product with the Arturia Software Center

    Your new product will remain in demo mode until it is activated, to do so, here is how to proceed.

    1. Launch the Arturia Software Center

    You can find it using the spotlight search on Mac OS or the Cortana Assistant in windows by typing "Arturia Software Center".

    2. Log into the Arturia Software Center

    To do that, enter the same email address and password as for your My Arturia account.

    If you're using an offline computer, please follow the process described in this article

    3. Activate your license

    Next to your license, just click the activate button. Your brand new effect will now be activated !


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  • V Collection 5

    [NOTE : If you have created user Banks/Presets, please back them up using the Export Bank/Preset function]
    • MAC

    To completely uninstall an Arturia plugin from a MAC computer, please delete the following folders & files if available :

    /Library/Arturia/<instrument>
    /Library/Audio/Plug-Ins/VST/<instrument>.vst
    ...

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  • 1 Get an USB-eLicenser
    This will help you to transfer easily your eLicenser license. Go [here] in the accessories section. If you encounter trouble, contact

    [

    ...

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  • With ASC, you can use the OffLine Mode in order to activate your product on a NOT Internet connected computer.

    To do so, here are some steps to follow:

    Get the Latest ASC version


    1. Download the latest ASC (Arturia Software Center) version
    ...

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  • First, check in your Spam Folder

    Second, This command could wait for the paypal payment.

    Third, Check if you were charged on your paypal account

    If yes : send us the transaction ID.
    If not : we will cancel the order and generate a new coupon.




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  • You have a problem with the activation software ?

    This article summarise the issues that may be encountered with the ASC, and their potential solutions:

    ...

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    When working in Logic Pro, if you want your V Collection MIDI mappings to correctly interact with your Arturia controller, you have to make sure that your controller is not enabled as a control surface in Logic Pro preferences.

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  • Since V Collection 5, our plugin's user interface can be resized.

    To resize the GUI, simply click on the Plugin's Name > Resize Window > And set the size to your convenience.

    vc5 resize plugin



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  • Mostly after a firmware update, a lot of users are contacting us thinking that their sequencer is broken.

    This is due to the fact that the latest Microbrute firmware version resets the synth parameters.

    Indeed, one of the sequencer's parameter called
    "Step On" is reseted to Gate.
    This makes the sequencer to run only when it receives a gate signal to its Gate input.
    ...

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  • MainStage 3When opening our plugins in Mainstage, you may notice that your preset sound is different than normal. 

    This is actually not a bug !

    When you instantiate a plugin, Mainstage automatically sends a 127 expression pedal message.

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    Since Apple released MacOS Sierra, we had to adapt our development standards to their new 10.12 SDK.

    Unfortunately, this led to incompatibilities with Logic Pro 9.

    /!\ The following versions are not compatible with Logic Pro 9 and under /!\

    ...

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  • Dear Customers.  
    install macos sierra
    We have the pleasure to announce that we are now officially compatible with Mac OS Sierra (10.12)

    Best regards

    The Arturia Team


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