Right to Cancel

If you are a consumer, you have a right of cancellation in the event of distance contracts within the meaning of the FCC pursuant to the following conditions:

The cancellation is to be sent Here:

Return of goods please send to the following address:

ARTURIA - 11 chemin de la Dhuy - 38240 Meylan - France

Consequences of Cancellation:

In the event of valid cancellation, the services received by both parties are to be returned, and any received benefits (e.g. interest) handed over. If you cannot return or turn over the received performance and uses (for example advantages on account of use) or only in part or only in worse condition, you must pay reimbursement for the value to this extent as the case may be. You only have to pay reimbursement for value for the worsening of the item and for utilisation insofar as the utilisations or the worsening are to be traced to handling of the item that goes beyond inspecting its characteristics and method of functioning. “Inspecting the characteristics and the method of functioning” is understood to be testing and trying out the respective goods as is possible and typical in a retail shop. Items that can be sent as packages are to be sent back out our risk. You are to bear the regular expenses for return shipment if the delivered goods correspond to those ordered and if the price of the item to be sent back does not exceed the amount of EUR 40,00 (forty) or if you have not paid the counter performance or a contractually agreed partial payment in the case of a higher item price at the time of cancellation. Otherwise the return shipment is free of charge for you. Items that cannot be sent in a package will be picked up at your place. Obligations to refund payments must be fulfilled within 30 (thirty) days. The period begins for you with the dispatch of the declaration of cancellation or the item, for us with their receipt.

We ask you to return the product with its original packing and materials, if any. The right to cancellation is not in effect for distance contracts for the delivery of audio or video recordings or software insofar as the seals of the delivered data media have been opened by you as well as in the event of distance contracts for the delivery of goods that on account of their characteristics are not suitable for return shipment, such as software acquired by download. Notwithstanding the above the following applies: If the shipment is sent to a country outside the EU, and the Customer chooses to exercise the right to cancellation, the Customer has to bear the costs for shipment. The same applies for costs resulted according to § 4. Arturia reserves the right to deduct these costs from the refund of the purchase price Customer paid.