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Author Topic: How long does it usually take for Arturia support to respond?  (Read 1474 times)

Mikedsm

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Re: How long does it usually take for Arturia support to respond?
« Reply #15 on: September 19, 2013, 05:58:52 pm »
Thanks, David.

Had no idea on the demos.  The way it sets up and the way the text reads, it sounds like the demo file will be emailed to you not that the Update files will run in demo mode.

I see that compatibility on Analog Lab, but remember that we also tested it in Live 9 which also failed to find the VST.  My machine is Windows 7.

I spent yesterday afternoon programming sounds in Minimoog V, I'd just like to have a usable version of Analog Lab. I'm sure you understand my frustration over that after 3 months.

But yes.  Thanks again David.  You have been very helpful through this process.

Dav1d

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Re: How long does it usually take for Arturia support to respond?
« Reply #16 on: September 20, 2013, 11:02:37 am »
Mikedsm:
1/ Have you tried the Analog Lab 1.0.5:
==> http://www.arturia.com/evolution/en/downloads/updates.html#analoglab

2/ For the vst Plugin not found, that depends of your configuration
a. Make sure you have installed the vst file into your scanned vst folder
b. Make sure you are running the 64bit version and not the 32bit

Let me know

ilove

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Re: How long does it usually take for Arturia support to respond?
« Reply #17 on: October 02, 2013, 03:16:24 pm »
I've been waiting 3 weeks without a single word.  ???

peterkeys

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Re: How long does it usually take for Arturia support to respond?
« Reply #18 on: January 11, 2014, 04:31:29 am »
I purchased the V collection last night, and installed it on one computer. I am running both Mac and PC platforms, so when I went to authorize the 2nd computer, I had no authorization code. I sent a message to tech support, but have had no response. Please help,
Thanks,
Peter Keys

Dav1d

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Re: How long does it usually take for Arturia support to respond?
« Reply #19 on: January 13, 2014, 09:43:25 am »
I have replied you
Let me know if still a problem.

David

stuey

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Re: How long does it usually take for Arturia support to respond?
« Reply #20 on: January 14, 2014, 06:19:19 pm »
David, just so you know.

The links sent out by FogBugz, do not work. The links are dead.

For example. A recent tech enquiry I submitted (Which I have now resolved myself). I received the below link.

http://fogbugz.arturia.com/fogbugz/default.asp?153344_03gu5hviedkd3o03

Stuart

Mac 10.7.5
2.3Ghz Quad Core 'Clovertown'
8 Gb 667 RAM
SSD Boot Drive
Lynx Aurora 8
Lynx AES16
UAD LA 610 Mk 2
UAD 2 Duo
Arturia Spark
Arturia Analog Laboratory 61
Pro Tools 10.3.7
Arturia V Collection
Arturia Analog Laboratory
Arturia Brass 2
Ableton Live 8
Reason 6.5
Melodyne Studio 3

Dav1d

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Re: How long does it usually take for Arturia support to respond?
« Reply #21 on: January 15, 2014, 09:20:54 am »
Stuey : In fact If I copy/paste the link you have provided, there is no problem on
PC: FireFox, Chrome, explorer
MAC : FireFox, Safari, chrome.
mmm, what is your configuration

stuey

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Re: How long does it usually take for Arturia support to respond?
« Reply #22 on: January 15, 2014, 01:50:41 pm »
Safari on mac

Thanks

Stuart
Mac 10.7.5
2.3Ghz Quad Core 'Clovertown'
8 Gb 667 RAM
SSD Boot Drive
Lynx Aurora 8
Lynx AES16
UAD LA 610 Mk 2
UAD 2 Duo
Arturia Spark
Arturia Analog Laboratory 61
Pro Tools 10.3.7
Arturia V Collection
Arturia Analog Laboratory
Arturia Brass 2
Ableton Live 8
Reason 6.5
Melodyne Studio 3

 

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