August 29, 2014, 10:07:34 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: Updates page / FTP currently on the knees  (Read 7925 times)

Antoine

  • Hero Member
  • *****
  • Posts: 1.052
  • Karma: 36
Updates page / FTP currently on the knees
« on: June 24, 2008, 09:44:53 am »
Our FTP server has been put on the knees, we're currently trying to reactivate it as quickly as possible.
Sorry for any inconvenience caused.
ex-Arturian

Antoine

  • Hero Member
  • *****
  • Posts: 1.052
  • Karma: 36
Re: Updates page / FTP restored
« Reply #1 on: June 27, 2008, 02:43:19 pm »
...has been restored this last evening.
Hail to the webmaster!
ex-Arturian

Sweep

  • Full Member
  • ***
  • Posts: 243
  • Karma: 7
Re: Updates page / FTP currently on the knees
« Reply #2 on: June 27, 2008, 04:01:19 pm »
Great.  Thanks for keeping us posted.

skinny

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: Updates page / FTP currently on the knees
« Reply #3 on: August 07, 2008, 02:11:48 am »
Hi, First post. Sorry to revive an old thread but I can't download an update. I am trying to download the latest Prophet V for Windows but I get an error 530 on the ftp link (ftp://ftp.arturia.net/pub/prophetv/update/Prophet_V_1_2_1.zip/).

I am trying to download the update to install the Prophet V because i got a license for it in the buy-1-get-1-free deal. All the install links on the page where I received the license had the same issue.

I have tried the link in FF3 and IE7 and I have tried removing the trailing slash and other changes.

I am getting a bit worried that I won't get my free synth..


soniq-man

  • Apprentice
  • *
  • Posts: 5
  • Karma: 0
Promotion downloads are missing from the site... Arturia? Anyone? Hello?
« Reply #4 on: August 07, 2008, 12:07:26 pm »
Same here, I purchased the CS-80V under the same circumstances and registered for my free Jupiter-8V download. However, both the Jupiter8 .dmg file and the manual links are dead. It seems that someone from Arturia or the web hoster is moving the files and forgot that there is a promotion going on. I sent a mail to them yesterday but received a notification that it's August and staff is down to a minimum. They may take longer to reply.

Hmmm. Well, I spent 4 years of my life in tech support and work in marketing today. When you offer something as a deal, you should make sure that you have both the technical part under control and enough staff to handle it.

Sorry to be so cringy about this but I too am worried that August will end and so will my chance to get the Jupiter-8V.  ;)

Anyone from Arturia here to help us?

Rafael

soniq-man

  • Apprentice
  • *
  • Posts: 5
  • Karma: 0
Seems to be working again, thanks for the quick fix. (n/t)
« Reply #5 on: August 07, 2008, 03:00:41 pm »
nt

daratcliffe

  • Apprentice
  • *
  • Posts: 3
  • Karma: 1
Re: Updates page / FTP currently on the knees
« Reply #6 on: August 22, 2008, 09:09:19 am »
I have registered my copy of Jupiter 8v and requested my free copy of Prophet V under the Buy-1-get-1-free special offer. However I can not login to the FTP server to download my free software. :'(

When I try to send a request to the technical support team I get an error message.

delgan

  • Apprentice
  • *
  • Posts: 4
  • Karma: 1
Re: Updates page / FTP currently on the knees
« Reply #7 on: August 22, 2008, 10:12:42 am »
I'm having the same difficulty with the downloads.

cedg

  • Administrator
  • Apprentice
  • *****
  • Posts: 11
  • Karma: 1
Re: Updates page / FTP currently on the knees
« Reply #8 on: August 22, 2008, 03:21:13 pm »
We unfortunately encountered 2 problems recently:
- our mail server has been down for 3 days (that resulted in a crash in the "buy one get one free" special offer section)
- our ftp server has been moved and the config on the new host wasn't very clean until recently (which resulted in the ftp server sometimes asking for a login/password)
Both problems happened during the 15th of August (bank holiday in France) and just before the week end. That's why we didn't manage to react quickly enough. Sorry for the trouble.
Both problems should be solved now. I'm also dealing right at the moment with the related technical support cases but, as you might already know, most of the team is out of the office and I have to deal with all these issues at the same time. My beloved colleague Antoine will be back on Monday and we should be able to deal faster with the few cases still in the queue.

Here are some hints for the users who experienced one of these problems:
- if you manage to obtain your activation code for the free product of the "Buy one get one free" special offer, you can proceed the download of the file on our "download/update" page (http://www.arturia.com/evolution/en/downloads/updates.html) and the manual here on the "download/manual" page (http://www.arturia.com/evolution/en/downloads/manuals.html)
- if you encountered a crash before obtaining your activation code, please drop us an email using the technical support form (http://www.arturia.com/evolution/kb/?View=entry&EntryID=85) indicating : your promotional code, your email address, and the free product you'd like. We'll send you all the required information to proceed the download asap.

I'd like to apologize once again for the problems you encountered. I'll keep an eye on these 2 servers in the days to come.

One last word: be sure that we'll be very careful that everybody who is eligible to the "buy one get one free" special offer (=bought his 1st product this month) will benefit from the offer even after the 31st of august.

Ced

daratcliffe

  • Apprentice
  • *
  • Posts: 3
  • Karma: 1
Re: Updates page / FTP currently on the knees
« Reply #9 on: August 22, 2008, 04:32:44 pm »
I am trying to download the Prophet V update, but I still get a FTP request for my email address and password. However, when I type them in they are not accepted.

cedg

  • Administrator
  • Apprentice
  • *****
  • Posts: 11
  • Karma: 1
Re: Updates page / FTP currently on the knees
« Reply #10 on: August 22, 2008, 05:54:41 pm »
Argh ! Looks like the server cannot handle the load generated by the "buy 1 get 1 free" offer. Well it is much better than yesterday still. Right at the moment I could only advise you to try again later. But I keep on investigating this problem. Any feedbacks are welcomed.

delgan

  • Apprentice
  • *
  • Posts: 4
  • Karma: 1
Re: Updates page / FTP currently on the knees
« Reply #11 on: August 22, 2008, 10:25:50 pm »
Still cannot download updates or manuals.

Octex

  • Apprentice
  • *
  • Posts: 9
  • Karma: 0
Re: Updates page / FTP currently on the knees
« Reply #12 on: August 23, 2008, 12:31:44 am »
Please do quickly. I`m Registered product today, but can not download updates & free unit. Tnx 
« Last Edit: August 23, 2008, 12:33:30 am by Octex »

m127

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Re: Updates page / FTP currently on the knees
« Reply #13 on: August 23, 2008, 08:20:40 am »
Same here, I can't download an update that I need for Jupiter 8v.

I would also like to download the presets and the manual.  Not working either

KindredSpirit

  • Apprentice
  • *
  • Posts: 5
  • Karma: 0
Re: Updates page / FTP currently on the knees
« Reply #14 on: August 23, 2008, 12:38:49 pm »
Same here, I've got the V collection today and can't access to update :(

 

Carbonate design by Bloc
SMF 2.0.2 | SMF © 2011, Simple Machines