PRIVACY CENTER

Most Common Questions

Does Arturia sell my personal information?

No, your data is exclusively used by Arturia.

What is my data used for?

We use your data to understand how you use our products, ensure the security of the software, and to offer you relevant products and services.
We transmit the bare minimum of your information to third-party companies, always with the aim of providing you with the best service, whether that's for exclusive offers, purchases, delivery, or license management. You can consult the list of third-party companies below.
You will find your licenses in the Product tab of your My Arturia account or in the Arturia Software Center (ASC).

Am I allowed to delete or modify my data?

Yes, you can edit and delete any data on your account by logging into My Arturia account in the My Account tab. Click on Edit My Info.
For any request related to the management of your data at Arturia, you can also contact our customer service by email at privacy-inquiries@arturia.com.
While you are free to delete or edit of your personal information, doing so may affect the quality of service we can offer, and the management of your licenses.

Third parties and partners of Arturia

In order to provide you with the best service we can, Arturia may have to share some of your personal data with third parties. You will find below of list of these, as well as what we share with them and why.

Zendesk

Zendesk is our Customer Service tool. As such, whenever you contact us through our website, the information you enter in the various inputs provided will be shared with them, plus your name and email address
Information may include, depending on the form, name, email, licencing information regarding your product (including product name and generation, serial number and unlock code), order information, plus any information you may transmit by the way of the message directed to us.

Fog Creek

We used to use FogBugz, a Fog Creek product, for our customer service. We don't anymore, but to ensure nobody is left out when trying to reach an older email address, we still keep a history of all data we had with them. This includes the information you entered at the time in the various inputs provided will be shared with them, plus your name and email address
Information may include, depending on the form, name, email, licencing information regarding your product (including product name and generation, serial number and unlock code), order information, plus any information you may have transmitted by the way of the message directed to us.

SupportSync

SupportSync help us with our repair center and our Return of Merchandise Authorization. As such, we have to share with them your personal data needed to send the parts required
Information may include name, email, licencing information regarding the product you are asking an RMA for, address, phone number, plus any information you may transmit by the way of the messages directed to us.

UPS

UPS is our Shipping provider. They are responsible for most of our hardware deliveries, in Europe and outside. As such, they need your name, address and phone number.
Information may include name, email, address, phone number.

ElasticEmail

In order to send you our wonderful newsletters, we use the services of Elastic Email. They provides means to send email campaigns and have statistics regarding their success. So that the emails may feel a bit more personal, we share with them your email and first name
Email, first name.

Altima

We use advertisement accross the internet. To help us with this task, we asked for the services of Altime, specialized in these kind of operations
We only share your email with them.

Facebook

We publish ads on Facebook. To make them more relevant to you, we provide them a list of emails, through the services of Altima, to ensure you only get relevant Arturia advertisement
We only share your email with them.

Google

Google helps us publishing ads on various pages, in particular in the YouTube videos you may watch. To make them more relevant to you, we provide them a list of emails, through the services of Altima, to ensure you only get relevant Arturia advertisement
We only share your email with them.

Credit Mutuel

Credit Mutuel is one of our banking systems. As such, we need to provide them your email and name, as well as information regarding the purchase you are doing.
Information may include name, email, order number, product information.

PayPal

PayPal is another of our banking systems. As such, we need to provide them your email and name, as well as information regarding the purchase you are doing.
Information may include name, email, order number, product information.

Braintree

Braintree is another of our banking systems. As such, we need to provide them your email and name, as well as information regarding the purchase you are doing. We do transmit the credit card information you enter when submitting the payment. We do not store it on our website.
Information may include name, email, order number, product information, credit card information.

Splice

Splice is a "rent to own" subscription service, and if you use their system to access our software, we need to share information to give you the best service, and to ensure your software works as intended.
We share your name, email, licence number to add your product to your Splice and Myarturia accounts.

Disclaimer: this page will be subject to modifications to precise or include more information regarding our compliance with the GDPR and our subscriptions and privacy options.

If you want to access your personal information, please login to your My Arturia account.