Last revised: April 15, 2020
PRIVACY CENTER
Most Common Questions
Does Arturia sell my personal information?
No, your data is exclusively used by Arturia.
What is my data used for?
We use your data to understand how you use our products, ensure the security of the
software, and to offer you relevant products and services.
We transmit the bare minimum of your information to third-party companies, always with the aim
of providing you with the best service, whether that's for exclusive offers, purchases,
delivery, or license management. You can consult the list of third-party companies below.
You will find your licenses in the Product tab of your My Arturia
account or in the Arturia Software Center (ASC).
Am I allowed to delete or modify my data?
Yes, you can edit and delete any data on your account by logging into My Arturia account in the My Account tab. Click on Edit My Info.
For any request related to the management of your data at Arturia, you can also contact our
customer service by email at privacy-inquiries@arturia.com.
While you are free to delete or edit of your personal information, doing so may affect the
quality of service we can offer, and the management of your licenses.
Third parties and partners of Arturia
In order to provide you with the best service we can, Arturia may have to share some
of your personal data with third
parties. You will find below of list of these, as well as what we share with them and why.
Zendesk
Zendesk is our Customer Service tool. As such, whenever you contact us through our
website, the information you enter
in the various inputs provided will be shared with them, plus your name and email address
Information may include, depending on the form, name, email, licencing information
regarding your product (including
product name and generation, serial number and unlock code), order information, plus any
information you may
transmit by the way of the message directed to us.
Fog Creek
We used to use FogBugz, a Fog Creek product, for our customer service. We don't
anymore, but to ensure nobody is
left out when trying to reach an older email address, we still keep a history of all data we had
with them. This
includes the information you entered at the time in the various inputs provided will be shared
with them, plus
your name and email address
Information may include, depending on the form, name, email, licencing information
regarding your product (including
product name and generation, serial number and unlock code), order information, plus any
information you may
have transmitted by the way of the message directed to us.
SupportSync
SupportSync help us with our repair center and our Return of Merchandise
Authorization. As such, we have to share
with them your personal data needed to send the parts required
Information may include name, email, licencing information regarding the product
you are asking an RMA for, address,
phone number, plus any information you may transmit by the way of the messages directed to us.
UPS
UPS is our Shipping provider. They are responsible for most of our hardware
deliveries, in Europe and outside. As
such, they need your name, address and phone number.
Information may include name, email, address, phone number.
Fedex
Fedex is another Shipping provider. They are responsible for some of our hardware
deliveries, in Europe and outside. As
such, they need your name, address and phone number.
Information may include name, email, address, phone number.
ElasticEmail
In order to send you our wonderful newsletters, we use the services of Elastic
Email. They provides means to send
email campaigns and have statistics regarding their success. So that the emails may feel a bit
more personal,
we share with them your email and first name
Email, first name.
Facebook
We publish ads on Facebook. To make them more relevant to you, we provide them a
list of emails, through the services
of Altima, to ensure you only get relevant Arturia advertisement
We only share your email with them.
Google
Google helps us publishing ads on various pages, in particular in the YouTube
videos you may watch. To make them
more relevant to you, we provide them a list of emails, through the services of Altima, to
ensure you only get
relevant Arturia advertisement
We only share your email with them.
Credit Mutuel
Credit Mutuel is one of our banking systems. As such, we need to provide them your
email and name,
as well as information regarding the purchase you are doing.
Information may include name, email, order number, product information.
PayPal
PayPal is another of our banking systems. As such, we need to provide them your
email and name, as well as information
regarding the purchase you are doing.
Information may include name, email, order number, product information.
Braintree
Braintree is another of our banking systems. As such, we need to provide them your
email and name, as well as information
regarding the purchase you are doing. We do transmit the credit card information you enter when
submitting the
payment. We do not store it on our website.
Information may include name, email, order number, product information, credit
card information.
Splice
Splice is a "rent to own" subscription service, and if you use their system to
access our software, we need to share information to give you the best service, and to ensure
your software works as intended.
We share your name, email, licence number to add your product to your Splice and
Myarturia accounts.
Criteo
Criteo helps Arturia promote our products and services. It enables Advertisers to tailor their campaigns and/or offers to audiences that they want to reach with content that they wish to promote, which in turns means that you may receive advertising that may be of interest to you on the websites, mobile applications and other platforms of its partners.
Criteo is a cookie manager. Arturia doesn't share your data with Criteo. Criteo acts as a joint controller. Check Criteo Privacy Policy or contact them at the following address dpo@criteo.com to obtain information about potential data Criteo may have about you.
Disclaimer: this page will be subject to modifications to precise or include more information
regarding our
compliance with the GDPR and our subscriptions and privacy options.
If you want to access your personal information, please login to your My Arturia
account.
