Last revised: March 2021
PRIVACY CENTER
Most Common Questions
Does Arturia sell my personal information?
No, your data is exclusively used by Arturia.
What is my data used for?
We use your data to understand how you use our products, ensure the
security of the software, and to offer you relevant products and
services.
We transmit the bare minimum of your information to third-party
companies, always with the aim of providing you with the best service,
whether that's for exclusive offers, purchases, delivery, or license
management. You can consult the list of third-party companies below.
You will find your licenses in the Product tab of your
My Arturia account or in the Arturia Software
Center (ASC).
Am I allowed to delete or modify my data?
Yes, you can edit and delete any data on your account by logging into
My Arturia account in the My Account tab. Click
on Edit My Info.
or any request related to the management of your data at Arturia, you
can also contact our customer service by email at
privacy-inquiries@arturia.com
While you are free to delete or edit of your personal information, doing
so may affect the quality of service we can offer, and the management of
your licenses.
Third parties and partners of Arturia
In order to provide you with the best service we can, Arturia may have
to share some of your personal data with third parties. You will find
below of list of these, as well as what we share with them and why.
Zendesk
Zendesk is our Customer Service tool. As such, whenever you contact us
through our website, the information you enter in the various inputs
provided will be shared with them, plus your name and email address
Information may include, depending on the form, name, email, licencing
information regarding your product (including product name and
generation, serial number and unlock code), order information, plus any
information you may transmit by the way of the message directed to us.
Fog Creek
We used to use FogBugz, a Fog Creek product, for our customer service.
We don't anymore, but to ensure nobody is left out when trying to reach
an older email address, we still keep a history of all data we had with
them. This includes the information you entered at the time in the
various inputs provided will be shared with them, plus your name and
email address.
Information may include, depending on the form, name, email, licencing
information regarding your product (including product name and
generation, serial number and unlock code), order information, plus any
information you may have transmitted by the way of the message directed
to us.
SupportSync
SupportSync help us with our repair center and our Return of Merchandise
Authorization. As such, we have to share with them your personal data
needed to send the parts required.
Information may include name, email, licencing information regarding the
product you are asking an RMA for, address, phone number, plus any
information you may transmit by the way of the messages directed to us.
UPS
UPS is our Shipping provider. They are responsible for most of our
hardware deliveries, in Europe and outside. As such, they need your
name, address and phone number.
Information may include name, email, address, phone number.
Fedex
Fedex is another Shipping provider. They are responsible for some of our
hardware deliveries, in Europe and outside. As such, they need your
name, address and phone number.
Information may include name, email, address, phone number.
ElasticEmail
In order to send you our wonderful newsletters, we use the services of
Elastic Email. They provides means to send email campaigns and have
statistics regarding their success. So that the emails may feel a bit
more personal, we share with them your email and first name
Email, first name.
Facebook
We publish ads on Facebook. To make them more relevant to you, we
provide them a list of emails, through the services of Altima, to ensure
you only get relevant Arturia advertisement
We only share your email with them.
Google
Google helps us publishing ads on various pages, in particular in the
YouTube videos you may watch. To make them more relevant to you, we
provide them a list of emails, through the services of Altima, to ensure
you only get relevant Arturia advertisement
We only share your email with them.
Credit Mutuel
Credit Mutuel is one of our banking systems. As such, we need to provide
them your email and name, as well as information regarding the purchase
you are doing.
Information may include name, email, order number, product information.
PayPal
PayPal is another of our banking systems. As such, we need to provide
them your email and name, as well as information regarding the purchase
you are doing.
Information may include name, email, order number, product information.
Braintree
Braintree is another of our banking systems. As such, we need to provide
them your email and name, as well as information regarding the purchase
you are doing. We do transmit the credit card information you enter when
submitting the payment. We do not store it on our website.
Information may include name, email, order number, product information,
credit card information.
Splice
Splice is a "rent to own" subscription service, and if you use their
system to access our software, we need to share information to give you
the best service, and to ensure your software works as intended.
We share your name, email, licence number to add your product to your
Splice and Myarturia accounts.
Criteo
Criteo helps Arturia promote our products and services. It enables
Advertisers to tailor their campaigns and/or offers to audiences that
they want to reach with content that they wish to promote, which in
turns means that you may receive advertising that may be of interest to
you on the websites, mobile applications and other platforms of its
partners.
Criteo is a cookie manager. Arturia doesn't share your data with Criteo.
Criteo acts as a joint controller. Check Criteo Privacy Policy or
contact them at the following address dpo@criteo.com to obtain
information about potential data Criteo may have about you.
Disclaimer: this page will be subject to modifications to precise or
include more information regarding our compliance with the GDPR and our
subscriptions and privacy options.
If you want to access your personal information, please
login to your My Arturia account.
