Zendesk
Zendesk is our Customer Service tool. As such, whenever you contact us through our website, the information you enter in the various inputs provided will be shared with them, plus your name and email address
Information may include, depending on the form, name, email, licencing information regarding your product (including product name and generation, serial number and unlock code), order information, plus any information you may transmit by the way of the message directed to us.
Ignite (FogBugz)
We used to use FogBugz, a Ignite product, for our customer service. We don't anymore, but to ensure nobody is left out when trying to reach an older email address, we still keep a history of all data we had with them. This includes the information you entered at the time in the various inputs provided will be shared with them, plus your name and email address.
Information may include, depending on the form, name, email, licencing information regarding your product (including product name and generation, serial number and unlock code), order information, plus any information you may have transmitted by the way of the message directed to us.
SupportSync
SupportSync help us with our repair center and our Return of Merchandise Authorization. As such, we have to share with them your personal data needed to send the parts required.
Information may include name, email, licencing information regarding the product you are asking an RMA for, address, phone number, plus any information you may transmit by the way of the messages directed to us.
UPS
UPS is our Shipping provider. They are responsible for most of our hardware deliveries, in Europe and outside. As such, they need your name, address and phone number.
Information may include name, email, address, phone number.
Elastic Email
In order to send you our wonderful newsletters, we use the services of Elastic Email. They provides means to send email campaigns and have statistics regarding their success. So that the emails may feel a bit more personal.
Personal Data (country, email address, first name, last name)
Brevo
In order to send you our wonderful newsletters, we use the services of Brevo. They provides means to send email campaigns and have statistics regarding their success. So that the emails may feel a bit more personal.
Personal Data (country, email address, first name, last name)
Fedex
Fedex is another Shipping provider. They are responsible for some of our hardware deliveries, in Europe and outside. As such, they need your name, address and phone number.
Information may include name, email, address, phone number.
Facebook
We publish ads on Facebook. To make them more relevant to you, we provide them a list of emails, through the services of Altima, to ensure you only get relevant Arturia advertisement
We only share your email with them.
Google
Google helps us publishing ads on various pages, in particular in the YouTube videos you may watch. To make them more relevant to you, we provide them a list of emails, through the services of Altima, to ensure you only get relevant Arturia advertisement
We only share your email with them.
Credit Mutuel
Credit Mutuel is one of our banking systems. As such, we need to provide them your email and name, as well as information regarding the purchase you are doing.
Information may include name, email, order number, product information.
PayPal
PayPal is another of our banking systems. As such, we need to provide them your email and name, as well as information regarding the purchase you are doing.
Information may include name, email, order number, product information.
Braintree
Braintree is another of our banking systems. As such, we need to provide them your email and name, as well as information regarding the purchase you are doing. We do transmit the credit card information you enter when submitting the payment. We do not store it on our website.
Information may include name, email, order number, product information, credit card information.
Splice
Splice is a "rent to own" subscription service, and if you use their system to access our software, we need to share information to give you the best service, and to ensure your software works as intended.
We share your name, email, licence number to add your product to your Splice and Myarturia accounts.
Criteo
Criteo helps Arturia promote our products and services. It enables Advertisers to tailor their campaigns and/or offers to audiences that they want to reach with content that they wish to promote, which in turns means that you may receive advertising that may be of interest to you on the websites, mobile applications and other platforms of its partners.
Criteo is a cookie manager. Arturia doesn't share your data with Criteo. Criteo acts as a joint controller. Check Criteo Privacy Policy or contact them at the following address dpo@criteo.com to obtain information about potential data Criteo may have about you.
Firebase
Firebase, developed by Google LLC, is a comprehensive platform offering powerful tools for app development, including analytics and crash reporting functionalities. We have integrated Firebase Analytics and Crashlytics into our application to gain valuable insights into user interactions, trends, and app performance. This integration enables us to refine our services, optimize the user experience, and swiftly address any potential app issues.
We share device information, app usage patterns, and, in the case of crashes, limited details regarding the device, operating system, and the events leading up to the crash.